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Video and Voice over LTE/ WiFi Requires a Media Server

  With the LTE World Summit coming up next week, there will be much discussion about voice and video over LTE, as well as voice and video over WiFi. I’ll be writing some blogs about those topics in the...

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Carriers Hear Opportunity Knocking with Voice-Enhanced Messaging

Voice and messaging are the two most popular communications applications in the world. Every day, tens of billions of Short Message Service (SMS) and Multimedia Message Service (MMS) messages go back...

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Six Ways That Video Can Spice Up Your Legacy Applications

For years, science fiction authors have anticipated video calling as the preferred mode of communications for the future. Well, welcome to the future. Thanks to applications like Skype and FaceTime,...

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It’s VoLTE Time

It’s Voice over LTE (VoLTE) time. As we all know, the numbers of LTE networks and subscribers have been growing tremendously; the former, for instance, is expected to reach 460 by the end of 2015. And...

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Buddy, Can You Spare a Dime?

Okay, so maybe you’re not old enough to remember when phone calls cost a dime, but chances are you still remember the common sight of pay phones on the sidewalks and, in the 1990s, a never-ending...

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5G and NFV – Part 1: Rethinking the Mobile Infrastructure

Just as early pioneers of the western frontier forged through uncertain peril in uncharted lands to discover new territories, the fifth generation (5G) mobile communication network architecture and...

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New Features in Brooktrout SDK 6.7.3 – Enable or Disable Error Correction...

SDK 6.7.3 is the latest Brooktrout development kit providing feature-rich capabilities to our partners. As usual, we’ve added some new features that will be quite useful, and I will discuss a few of...

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Twenty-First Century Fax

In the Doors song, “Twentieth Century Fox,” Jim Morrison begins with the line, “Well, she’s fashionably lean…” In a rare bit of prognosticating—could Jim Morrison be a poet and a prophet?—he might just...

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5G and NFV – Part 2: 5G Objectives, Demands and Key Features

Specifications groups and technologists are defining the key objectives, demands and features of 5G based on new applications and services intended to be supported. So what does 5G enable that we don’t...

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The Role of Media Servers in NG911 and e911

By Jim Machi, Dialogic, Inc. While we take for granted now that we can use text, video and data to communicate with each other, this is not yet the case for emergency communications. However, enhanced...

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WebRTC Cannot Escape the Codec Challenge of the Past: The Need to Transcode

By Tsahi Levent-Levi All the signs direct to a sad truth: transcoding will be an integral part of our WebRTC future. It started out nicely. The utopian idea that a single voice codec and a single video...

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Adding Voice to Your Windows Apps Just Got Easier

By Tim Moynihan, Dialogic, Inc. There are millions of .NET developers out there, with more to come now that Microsoft has made .NET an open-source platform. Yet .NET developers with hands-on experience...

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Sending a Message About the Importance of Medication Adherence

By Tim Moynihan, Dialogic, Inc. Maybe the old physicians’ line should have gone, “Take one pill and call me in the morning.” That’s because nearly half of all patients don’t take their medication as...

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5G and NFV: Part 4 – Network Functions Virtualization and Software Defined...

By Chet Berry How will 5G ever become actualized if it requires CSPs to make sweeping changes to their legacy investments and infrastructure? Network Function Virtualization (NFV) and Software Defined...

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Why Are Mobile Operators Tuning Into Music and Video Services?

By Tim Moynihan – Dialogic, Inc.   Maybe you’re one of those people that still uses the factory-default ring tone, and that’s fine. Not everybody wants to hear the opening strains of Beethoven’s Fifth...

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Four Good Reasons to FoIP

By Tim Moynihan – Dialogic, Inc. The death of the fax, to paraphrase Mark Twain, has been greatly exaggerated. While traditional fax services are declining, there are still more than 40 million fax...

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What Will It Take to Bring Back the Ringback?

By Tim Moynihan – Dialogic, Inc. Waaayy back in 2008, ringback tones were music to the ears of the telco industry. The ringback tone (RBT) market in the U.S. had just peaked at $200+ million, and...

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VoLTE / IMS Take on OTT Apps

By Jim McLaughlin – Dialogic, Inc. Initially, Long Term Evolution (LTE) mobile networks were deployed in order to address an ever-increasing demand for faster mobile data speeds. However, the latest...

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IPX Can Enable Revenue Innovation for Voice Wholesalers

IPX Revenue Innovation Part 2 By Jim Machi – Dialogic, Inc. In Part 1 of this series, I wrote about a couple of revenue generating ideas for IPX providers. So how can an IPX provider go about this?...

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Talkin’ Bout the Future of Interactive Voice Response

By Tim Moynihan – Dialogic, Inc. Interactive voice response (IVR) systems are—how do I put this nicely?—not one of the most beloved technological advances of the last century. They can be cumbersome,...

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Exploring the Current Status of WebRTC

By Jim Machi – Dialogic, Inc. Last week I was doing some research on WebRTC and I noticed that a lot of the information related to this topic was not from 2015; rather, it was from 2013 or 2014. As a...

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How Getting Rid of Gray Can Keep Mobile Operators in the Black

It’s a billion-dollar problem for mobile network operators: blocking gray routes that allow Short Message Service (SMS) fraud to eat up network bandwidth and slow down network performance. And it’s...

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Lose Unsightly Bulges and Pounds with… Mobile Wallets

By Tim Moynihan – Dialogic, Inc. Let’s face it: physical wallets can be a pain in the you-know-what. If you’re tired of sitting on a deck of cards—credit cards, debit cards, loyalty cards, etc.—the...

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NFV Vendor Challenges Part 1

We’ve all likely seen the Gartner hype cycle for emerging technologies curve. I remember many, many years ago when I first saw that curve. I don’t even remember what it was about, but it had the Peak...

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VoWi-Fi: Risks & Rewards

With voice-over-Wi-Fi (VoWi-Fi) now natively supported by both the Apple iPhone and Android-based handsets, telecom service providers are actively evaluating the risks and rewards of this new...

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NFV Vendor Challenges Part 2

Last week, I introduced the NFV-based network diagram, and the complexity of all these pieces of software interacting. But how will they interact? This is all to be done via a Management and...

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Six Strategies for More Roaming Revenue

Roaming, to borrow a phrase, wasn’t billed in a day. Revenue from roaming subscribers is an important part of overall carrier revenue, but generating mobile roaming revenue isn’t a simple matter of...

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How Secure Is Your Fax Transmission?

By Daniel Dorsey – babyTEL When Dialogic introduced the SR140 “virtual fax board”, it provided clients with the flexibility to move all their fax traffic to an IP network, thus lowering telephony...

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NFV Reality

  My past two blogs have been about NFV vendor challenges. From the xSP side, I continue to see what I’ll call extreme interest in our NFV plans.  The xSPs want to deploy NFV for the reasons the...

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Some Guiding Principles Are in Order for NFV

By Tom Schroer – Dialogic, Inc. The momentum around Network Functions Virtualization or NFV is building. While still in its early stages, it promises to be a disruptive influence to the way service...

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IVR, You Ready for the Future?

When smartphones began to replace traditional mobile phones, some felt it signaled the end of voice-driven communications. Among the early casualties expected were interactive voice response (IVR)...

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Diameter Signaling Controller (DSC) ≠ Diameter Routing Agent (DRA)

Many people in our industry confuse a Diameter Signaling Controller (DSC) with a Diameter Routing Agent (DRA). While a DRA was the first and most publicized function of a DSC, and an important one at...

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NFV and Burgers – A Lunch Discussion

Having spent most of the last few years focused on the enterprise side of the Unified Communications market, it was time to get caught up on the developments that the communications service providers...

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The WebRTC Codec Conundrum

As someone who has spent most of his career in the Voice over IP industry, I’ve come to recognize the seasonable resurgence of the issues centered on voice and video codecs.   Like the cicadas that...

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IMS and VoIP Infrastructure Continue Growth

By Jim Machi – Dialogic, Inc. I’ve written from time to time (many times), about how both the IMS, and VoIP infrastructure markets continue to grow. The IMS market is growing because of LTE. VoLTE, and...

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NFV Interview

NFV is an important topic for Dialogic.  Dialogic has had software infrastructure products for some time in the media processing area, even before I ever heard of the term NFV.  Software-based media...

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ITEXPO West Forecasts a Bright Outlook for Clouds

By Jim McLaughlin – Dialogic, Inc. I’ve just returned from the ITEXPO west conference, held in sunny Anaheim California, where Dialogic hosted an exhibitor booth, and also participated in three dynamic...

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NFV and Open Source Explored at ITExpo

By Alan Percy – Dialogic, Inc. Alan Percy at the panel discussion Open Source in the Service Provider Network at ITEXPO   Network Function Virtualization (NFV) got plenty of attention this last week at...

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NFV is About to Turn Three

There was a lot of buzz around the state of NFV at the SDN and OpenFlow World Congress held in Dusseldorf recently. Both operators and vendors had a lot to say about NFV, but one thing was certain –...

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Services and Applications are the Jewels of NFV

As readers of this blog know, I have been travelling to conferences to attend, speak, and have in-depth discussions. One item I am talking about, and asking about, and interfacing with people about is...

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Enterprise Wireless Voice Technologies

Wireless voice services have many options ranging from cellular-based solutions to home grown analog solutions. In a typical enterprise, a subset of the staff needs to be mobile. Un-tethering from the...

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What to expect at MWC 2016

By Jim Machi   The biggest, baddest (and I mean that in the best way possible!) communications show on the planet, Mobile World Congress, is only three weeks away.  What are we to expect to see there,...

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Intermedia and Sonus for SIP Trunking

With the potential cost savings of VoIP in general, and SIP trunking specifically, it’s not a matter of if, but when companies are taking the plunge.  There are many reasons why SIP trunking makes...

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How to Sell Gateways and Session Border Controllers

You can’t talk about selling Skype for Business without mentioning a Session Border Controller (SBC) or gateway. Any Skype for Business deployment where enterprise voice features will be used requires...

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What Service Providers Need To Know About VoIP

On April 7th, Polycom and Edgewater Networks presented their joint solution to deliver best-of-breed voice quality and help ScanSource partners proactively monitor and manage VoIP-aware intelligent...

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The Growing Importance of VoWiFi

By Jim Machi VoWiFi is not new.  Many of us have been using VoIP through the likes of Skype or Lync for many years and VoWiFi through the mobile versions of these VoIP offerings.  In the context of...

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Skype for Business in UC Environments…Are You Ready?

Have your customers asked you about using Skype for Business in their UC environments yet? If not, they will! With the growing popularity of both VoIP systems and collaboration tools, like Skype for...

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Contact centers call for change. You better answer.

The more things change, the more some things remain the same. In our ever-changing, fast-paced, competitive communications industry, the value of customers and the customer experience continues to...

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8 Technical Considerations When Upgrading Your Call Center Phone System

This is an excerpt from the original blog written by Emily Arnold, Product Marketing Specialist for Digium. Permission has been granted by Digium. A link to the full blog has been provided below. Call...

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Making the Move to Mobility – Everything you need to know!

Businesses from around the world are taking advantage of (or at least looking at) the value that mobility brings to their organizations. Many businesses now offer employees the flexibility to work from...

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